Convincing video calls with customers
The participants can present important content convincingly and emotionally appealing on the screen and for an individual conversation partner and enter into dialogue with the customer. They are also confident in using the technology.
Possible focal points, which we can combine for you in modules of 90 minutes each:
- Psychological principles and effective ones to build a good relationship level and better establish commitment.
- How do I manage to get into a valuable dialogue with customers?
- How can I radiate sympathy online and convey competence?
- What important tips are there specifically for online communication? (Language, gestures and facial expressions, speaking pauses, direction of view, technology and much more)
- How do I present my content (studies, mechanism of action, etc.) in an interesting way for the customer?
- How do I differ from others?
- How should a conversation be structured so that my interlocutor can easily follow me?
- When is which media mode useful?
- How do I deal with technical problems?
- All phases of the conversation: from a successful start of the conversation to a skillful needs assessment, a confident argumentation of objections to the valuable conclusion.
- How do I prepare and follow up a conversation well?
- among others
Useful information
- Number of participants: max. 9
- Dates by arrangement
- Contents are adapted to your wishes. This gives the number of modules.
- Requirements: laptop, headset, internet
- Confirmation of participation